Return & Refund Policy
We want you to be happy with what you buy from HOMNE. If something is not right, here is exactly how it works.
Returns
You have 30 days from the day your order is delivered to request a return. To be accepted, the item needs to be unused, in the condition you received it, and in its original packaging.
Free returns
We cover the cost of return postage. Once we approve your return we will send you the return address and confirm how the postage is covered, so a change of mind return does not cost you anything. Please do not send anything back before contacting us, as returns sent without approval cannot be accepted.
How to start a return
Email us at welcome.homne.au@gmail.com with your order number and a short note about what you would like to return. We reply Monday to Friday, 9:00 to 18:00 AEST.
Faulty, damaged or incorrect items
Please check your order as soon as it arrives. If an item is faulty, damaged in transit, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We will arrange a replacement or a full refund, including any postage you paid, at no cost to you.
Refunds
Once we receive and inspect your return we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank or card provider it can take a few extra days for the money to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us.
Exchanges
The quickest way to exchange something is to return the original item and place a new order for the one you want.
Cancelling an order
If you change your mind before your order ships, email us straight away and we will cancel it and refund you in full. Once an order has shipped it needs to be handled as a return.
Items we cannot accept
For hygiene reasons we cannot accept returns on items that have been used where a packaging seal has been broken. Gift cards and items clearly marked as final sale are also non-returnable. We will always say so on the product page if an item is final sale.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Contact us
VirexTrade Limited
93 Langshaw St, New Farm, Queensland, Australia
Business number: 16973927
Email: welcome.homne.au@gmail.com
Phone: (+61) 421971260