Shipping Policy
Everything you need to know about how your HOMNE order reaches you.
Where we ship
We ship to Australia, New Zealand, the United Kingdom, the United States and the European Union.
If your country is not on that list and you would like to order, email us first and we will let you know whether we can deliver to you.
Shipping cost
Standard shipping is free on every order, everywhere we ship, with no minimum spend. Customs charges and duties are included in the price you pay, so there is nothing extra to pay when your parcel arrives.
Express delivery within Australia is available at checkout for an additional $15 AUD if you would like your order sooner.
Processing time
Orders are processed within 1 to 2 business days. Orders placed on a weekend or public holiday are processed the next business day.
Delivery time
Once your order has been processed, standard delivery usually takes:
- Australia: 3 to 7 business days
- New Zealand, United Kingdom, United States and European Union: 7 to 15 business days
Remote and regional areas can take a little longer. These are estimates, not guarantees. Couriers occasionally run late for reasons outside our control, such as weather, customs processing, public holidays or peak periods.
Tracking your order
You will receive a confirmation email as soon as you order, and a second email with tracking details once your parcel is on its way. If your tracking has not updated for several days, email us and we will chase it up with the courier for you.
Multiple items
If you order several items they may arrive in separate parcels on different days. This is normal and you will not be charged any extra for it.
Wrong or incomplete addresses
Please double check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. If you spot a mistake straight after ordering, email us immediately and we will correct it if the order has not yet shipped.
Damaged or missing parcels
If your parcel arrives damaged, take a photo before unpacking further and email it to us with your order number. If tracking shows delivered but nothing has arrived, contact us within 7 days and we will open an investigation with the courier and make it right.
Contact us
VirexTrade Limited
93 Langshaw St, New Farm, Queensland, Australia
Business number: 16973927
Email: welcome.homne.au@gmail.com
Phone: (+61) 421971260
Support hours: Monday to Friday, 9:00 to 18:00 AEST